NQF5 Robotics Processing Automation Developer (RPA) – 251201004-PM-07, Modify and Improve Existing RPA Solutions

SECTION 3: CURRICULUM COMPONENT SPECIFICATIONS – SECTION 3B: PRACTICAL MODULE SPECIFICATIONS

SECTION 3B: PRACTICAL SKILLS MODULE SPECIFICATIONS 7. 251201004-PM-07, Modify and Improve Existing RPA Solutions, NQF Level 5, Credits 6 7.1 Purpose of the Practical Skills Module The focus of the learning in this module is on providing the learner with an opportunity to acquire the skills to problem-solve issues (post-production) that arise in day to day running of robotic processes and to provide timely responses and solutions as required The learner will be required to: PM-07-PS01 : Troubleshoot problems and performance PM-07-PS02 : Investigate and document better practices and alternative solutions that could be used in future development (new requirements) PM-07-PS03 : Update and maintain developer standards (best practice) around RPA best practices to adapt due to regulatory and market pressures PM-07-PS04 : Explore process improvements PM-07-PS05 : Update robotic workflows should the company (client) update its RPA software version 7.2 Guidelines for Practical Skills 7.2.1 PM-07-PS01 : Troubleshoot problems and performance Scope of Practical Skill Given the performance objectives, the learner must be able to: PA0101 Use software to debug the source code of the bot PA0102 Test connectivity of the bot PA0103 Test authentication as possible problem PA0104 Validate end-to-end user experience PA0105 Check firewall traces on failed connections PA0106 Check bot configuration issues PA0107 Check channel configuration parameters or interrupted service PA0108 Ensure configuration files were copied Applied Knowledge AK0101 Issues that may occur with debugging and how to address these AK0102 Methods and tools for debugging AK0103 How to analyse and use feedback to fix the bugs AK0104 How to resolve workflow incidents AK0105 How to identify and record bugs in the code Internal Assessment Criteria IAC0101 The code is de-bugged for any syntax errors, runtime errors or exceptions IAC0102 Connectivity and performance of the robot are ensured using a monitoring software e.g., UiPath Orchestrator 7.2.2 PM-07-PS02 : Investigate and document better practices and alternative solutions that could be used in future development (new requirements) Scope of Practical Skill Given the expected behaviour of the robot, the learner must be able to: PA0201 Investigate better ways of achieving a similar outcome (such as infrastructure 251201004 - Occupational Certificate: Robotic Processing Automation (RPA) Developer Page 80 of 108 improvements, new functionalities or policy changes) PA0202 Remediate once infrastructure or policies were changed PA0203 Handle infrastructure improvements or policy changes Applied Knowledge AK0201 How to analyse and use feedback AK0202 How to resolve workflow incidents AK0203 How to implement enhancements and upgrades AK0204 How to manage changes in technical RPA environment AK0205 How to evaluate and select the best testing tool for the given purpose Internal Assessment Criteria IAC0201 Possible changes or configurations are documented directly in the applications used IAC0202 Updates in the process are suggested for it to be more efficient before automating IAC0203 APIs or other methods for applications or webpages that could constantly update or have frequent releases, are used 7.2.3 PM-07-PS03 : Update and maintain developer standards (best practice) around RPA best practices to adapt due to regulatory and market pressures Scope of Practical Skill Given the documented best practices, the learner must be able to: PA0301 Investigate new product releases to keep up to date and apply continuous learning PA0302 Explore regulatory requirements and pressures, e.g., protection of personal information PA0303 Stay abreast of new updates from the product owner PA0304 Explore and apply international standards for developing and maintaining computer applications related to: Risk of the application Size and complexity of the application Applied Knowledge AK0301 How to implement enhancements and upgrades AK0302 How to manage changes in technical RPA environment AK0303 How to evaluate and select the best testing tool for the given purpose Internal Assessment Criteria IAC0301 The efficiency of applying best practices is evaluated by the RPA developer IAC0302 Reporting around common errors is set to ensure a notice when the RPA fails due to application changes IAC0303 The use of best-in-class products and features of RPA software, is ensured by upskilling 7.2.4 PM-07-PS04 : Explore process improvements Scope of Practical Skill Given application deployment schedule, the learner must be able to: PA0401 Investigate process to identify areas for improvement PA0402 Define and compare inputs/outputs and necessary actions to the current defined process steps 251201004 - Occupational Certificate: Robotic Processing Automation (RPA) Developer Page 81 of 108 PA0403 Measure efficiency in terms of scalability of the workflow and the percentage of reusable components within the automation PA0404 Develop improvements to simplify the process and make it more understandable, therefore reducing the necessary programming and auditing effort and improving customer experience Applied Knowledge AK0401 Issues that may occur with debugging and how to address these AK0402 Methods and tools for debugging AK0403 How to analyse and use feedback to fixing the bugs AK0404 How to resolve workflow incidents AK0405 How to identify and record bugs in the code AK0406 How to implement enhancements and upgrades AK0407 How to manage changes in technical RPA environment AK0408 How to evaluate and select the best testing tool for the given purpose Internal Assessment Criteria IAC0401 Efficiency is measured in terms of scalability of the workflow and the percentage of reusable components within the automation IAC0402 Care is taken that the process is prepared for automation, ensuring the process is efficient for robot use over human use IAC0403 Inputs/outputs and necessary actions are defined and compared to the current defined process steps 7.2.5 PM-07-PS05 : Update robotic workflows should the company (client) update its RPA software version Scope of Practical Skill Given the updated or new RPA platform to be used, the learner must be able to: PA0501 Update existing workflows – license update PA0502 Understand automation version control PA0503 Authenticate course on automation version control PA0504 Mitigate workflows PA0505 Ensure source control Applied Knowledge AK0501 How to implement enhancements and upgrades AK0502 How to manage changes in technical RPA environment AK0503 How to evaluate and select the best testing tool for the given purpose Internal Assessment Criteria IAC0501 The software is updated successfully and test cases are re-run IAC0502 Care is taken that workflows are executed as expected, with version changes 7.3 Provider Programme Accreditation Criteria Physical Requirements: Valid licenses software and application, including OS. Internet connection and hardware availability Examples and information specified in the scope statement and all the case studies, scenarios and access to hardware and software implied in the scope statements of the modules. Remote learners: Provider must provide business IT simulation system (e.g., invoice processing). Human Resource Requirements: Lecturer/learner ratio of 1:10 (Maximum) Qualification of lecturer (SME): o NQF 6 industry recognised qualification with 1 year’s experience in the IT industry o RPA vendor certification Assessors and moderators: accredited by the MICT SETA Legal Requirements: Legal (product) licences to use the software for learning and training OHS compliance certificate Ethical clearance (where necessary) 7.4 Exemptions No exemptions, but the module can be achieved in full through a normal RPL process