NQF5 Robotics Processing Automation Developer (RPA) – 251201004-KM-10, 4IR and Future Skills

SECTION 3: CURRICULUM COMPONENT SPECIFICATIONS – SECTION 3A: KNOWLEDGE MODULE SPECIFICATIONS

10. 251201004-KM-10, 4IR and Future Skills, NQF Level 4, Credits 4 10.1 Purpose of the Knowledge Module The main focus of the learning in this knowledge module is to build an understanding of the impact of 4IR on communities, individuals and businesses and important skills for future needs The learning will enable learners to demonstrate an understanding of: KM-10-KT01 : 4 IR emerging trends 10% KM-10-KT02 : Computing Knowledge 7% KM-10-KT03 : Future skills and competencies (4IR) 10% KM-10-KT04 : 4 IR trends affecting businesses 10% KM-10-KT05 : Interpersonal skills 5% KM-10-KT06 : Intrapersonal skills 5% KM-10-KT07 : Communication principles and methods 5% KM-10-KT08 : Written business communication 7% KM-10-KT09 : Presentation skills 7% KM-10-KT10 : Teamwork in the workplace 10% KM-10-KT11 : Committees and meetings 5% KM-10-KT12 : Job descriptions and profiles 5% KM-10-KT13 : Customers and stakeholders 7% KM-10-KT14 : Customer service 7% 10.2 Guidelines for Topics 10.2.1 KM-10-KT01 : 4 IR emerging trends 10% Topic elements to be covered include: KT0101 Artificial intelligence KT0102 Cloud computing KT0103 Cyber security KT0104 Data science KT0105 Internet of things KT0106 Quality engineering automation KT0107 Robotic processing automation KT0108 Software programming KT0109 Design thinking and innovation KT0110 e-Waste Internal Assessment Criteria and Weight IAC0101 The transformational effect that 4IR is having or may have on business ecosystems is understood through a comprehensive knowledge of the emerging trends within 4IR (Weight 10%) 10.2.2 KM-10-KT02 : Computing Knowledge 7% Topic elements to be covered include: KT0201 Introduction to programming language KT0202 Programming basics KT0203 Basic programming knowledge on HTML, JavaScript (or any scripting language) 251201004 - Occupational Certificate: Robotic Processing Automation (RPA) Developer Page 41 of 108 KT0204 Software development, e.g., C#, C++, Java, .NET KT0205 Databases (SQL or NoSQL) KT0206 Web development technologies Internal Assessment Criteria and Weight IAC0201 A sound knowledge of the basics of programming and software development, including various development languages, databases and web development, is demonstrated (Weight 7%) 10.2.3 KM-10-KT03 : Future skills and competencies (4IR) 10% Topic elements to be covered include: KT0301 Disruptive thinking (encourage this) (application to their own environment) KT0302 Continuously searching for ideas KT0303 Think innovatively (analyse the current market and come up with solutions to the current problems) KT0304 Soft skills KT0305 Programming languages KT0306 Operating systems KT0307 Open source KT0308 Tools for a cloud environment (for configuration and management), tools for debugging, login and monitoring and tools for image KT0309 Familiarity with Office tools KT0310 Leadership and people management skills Internal Assessment Criteria and Weight IAC0301 A sound knowledge of programming languages, operating systems, the cloud environment, Office tools, etc. is demonstrated IAC0302 The importance of analytical and innovative thinking within a business ecosystem that encompasses 4IR, is understood IAC0303 Soft skills as well as leadership and people management skills are understood and applied (Weight 10%) 10.2.4 KM-10-KT04 : 4 IR trends affecting businesses 10% Topic elements to be covered include: KT0401 Afro-centric approach to African problems – taking the best from the existing products and coming up with own solutions, continental challenges and opportunities KT0402 Using Google, Amazon and MS forms and tools to reduce development time (e.g., embed AI APIs) KT0403 Business intelligence applications and availability of Big Data (collecting data, converting data into information and turning information into knowledge, knowledge into intelligence and intelligence into wisdom) KT0404 Collecting data on clients KT0405 Insight into different markets KT0406 Automated factories 251201004 - Occupational Certificate: Robotic Processing Automation (RPA) Developer Page 42 of 108 KT0407 Exposure to the global world Internal Assessment Criteria and Weight IAC0401 The various IR trends affecting businesses are described and understood within an Afro centric context, taking into account the existing continental challenges and opportunities for development IAC0402 Business Intelligence and Big Data are applied and utilized as marketing tools IAC0403 Knowledge of automated factories and insight into the different global markets are displayed (Weight 10%) 10.2.5 KM-10-KT05 : Interpersonal skills 5% Topic elements to be covered include: KT0501 Concept, definition and terminology KT0502 Principles KT0503 Attributes: Social intelligence Confidentiality Conflict handling and resolution Decision making Defending vs attacking Problem solving, troubleshooting Respect Roles, responsibilities Thinking about the end-user Internal Assessment Criteria and Weight IAC0501 The following universal soft skills are applied in an IR report: flexibility, communication skills, teamwork, literacy, emotional maturity, decision making and adaptability (Weight 5%) 10.2.6 KM-10-KT06 : Intrapersonal skills 5% Topic elements to be covered include: KT0601 Concept, definition and terminology KT0602 Principles KT0603 Attributes: Adaptability Agility Analytical thinking Cognitive thinking skills Emotional maturity Flexibility Planning Problem solving 251201004 - Occupational Certificate: Robotic Processing Automation (RPA) Developer Page 43 of 108 Reflection Research and investigate Self-management Strong attention to detail Time-management Resilience Internal Assessment Criteria and Weight IAC0601 The concept and principles of the intrapersonal skills needed to function effectively within a business ecosystem and with the demands of 4IR in mind, are understood IAC0602 The importance of an ability to solve problems through planning, research, investigation, analytical thinking and strong attention to detail, is described IAC0603 Effective self-management and time-management are applied (Weight 5%) 10.2.7 KM-10-KT07 : Communication principles and methods 5% Topic elements to be covered include: KT0701 Concept, definition and terminology KT0702 The different types and forms of communication and communication processes KT0703 Communication methods KT0704 Barriers to communication KT0705 Communication network: Interdepartmental, Supply chain network, etc. KT0706 Advantages of good communication KT0707 Consequences of poor/no communication Internal Assessment Criteria and Weight IAC0701 The basic principles of communication within a business ecosystem are explained IAC0702 Types of communication are defined and compared IAC0703 Various communication methods and techniques are compared for effectiveness in the workplace IAC0704 Communication flow in the workplace is evaluated IAC0705 Reporting structures in the workplace are evaluated IAC0706 The importance and the role of recording and reporting of data and information are explained (Weight 5%) 10.2.8 KM-10-KT08 : Written business communication 7% Topic elements to be covered include: KT0801 Business requirement specifications KT0802 Types KT0803 Conventions KT0804 Schedules KT0805 Reports, reporting protocols and methods 251201004 - Occupational Certificate: Robotic Processing Automation (RPA) Developer Page 44 of 108 KT0806 Manuals and guidelines KT0807 Work instructions/briefs KT0808 Technical report writing KT0809 Extracting information from written texts KT0810 Policies aligned to standard (IEEE 829-2008 standards) Internal Assessment Criteria and Weight IAC0801 The purpose of written communication within a business ecosystem is stated IAC0802 Effective written communication is evaluated IAC0803 Work instructions are interpreted and applied IAC0804 The purpose and advantages of communication are described IAC0805 Definition and purpose of work instructions are described (Weight 7%) 10.2.9 KM-10-KT09 : Presentation skills 7% Topic elements to be covered include: KT0901 Concept, definition and terminology KT0902 Types: visual, verbal, written KT0903 Conventions KT0904 Presenting options and solutions KT0905 Presenting technical details KT0906 Visualisation of business intelligence KT0907 Suitable APIs and storytelling using the right tools to: present frame the story focus on certain aspects pitch clear terms pictorial Internal Assessment Criteria and Weight IAC0901 The definition and importance of effective presentation skills are understood IAC0902 Effective presentation, either visually, verbally or in written form, is applied IAC0903 The technical aspects of and solutions for effective presenting, are described IAC0904 Suitable APIs are selected and applied in the form of stories in order to visually present business intelligence within the business (Weight 7%) 10.2.10 KM-10-KT10 : Teamwork in the workplace 10% Topic elements to be covered include: KT1001 Concept, definition and terminology KT1002 Principles of teamwork KT1004 Advantages of teamwork 251201004 - Occupational Certificate: Robotic Processing Automation (RPA) Developer Page 45 of 108 KT1004 Team composition and members KT1005 Roles, responsibilities and functions KT1006 Team dynamics KT1007 Common goals and collaboration KT1008 Nature of multidisciplinary teams and teamwork KT1009 Setting and achieving targets KT1010 Collaboration tools (electronic) Internal Assessment Criteria and Weight IAC1001 The composition of a team within a business ecosystem is described IAC1002 The role of a team and its various members is described IAC1004 The contribution of a team to an organisation is evaluated IAC1004 The dynamics of a well-functioning team are described IAC1005 The influence of different team members on team performance is analysed IAC1006 External factors which will impact on teamwork are defined IAC1007 Internal factors which will impact on teamwork are defined (Weight 10%) 10.2.11 KM-10-KT11 : Committees and meetings 5% Topic elements to be covered include: KT1101 Procedures KT1102 Agendas and minutes KT1103 Roles and responsibilities KT1104 WSP committees KT1105 EE committees KT1106 Safety and health committees KT1107 Wellness committees Internal Assessment Criteria and Weight IAC1101 The roles and functions of the various committees are defined IAC1102 The purpose and objectives of meetings are defined IAC1103 Input on correctness of minutes is constructed (Weight 5%) 10.2.12 KM-10-KT12 : Job descriptions and profiles 5% Topic elements to be covered include: KT1201 Purpose KT1202 Job and person specification KT1203 Content KT1204 Alignment to performance standards Internal Assessment Criteria and Weight IAC1201 Definition and purpose of a job description are described 251201004 - Occupational Certificate: Robotic Processing Automation (RPA) Developer Page 46 of 108 IAC1202 A job description is compiled IAC1203 A job profile is compiled (Weight 5%) 10.2.13 KM-10-KT13 : Customers and stakeholders 7% Topic elements to be covered include: KT1301 Concept, definition and terminology KT1302 Types of customers KT1303 Customer profile KT1304 Typical customer behaviour: including habits and mannerisms KT1305 Difficult customers KT1306 Customer care KT1307 Stakeholder management and participation Internal Assessment Criteria and Weight IAC1301 The importance of knowledge about the various types of customers and stakeholders operating within a business ecosystem, is understood IAC1302 Culture, habits and nature of customers and stakeholders are taken into account when interaction with these parties is necessitated (Weight 7%) 10.2.14 KM-10-KT14 : Customer service 7% Topic elements to be covered include: KT1401 Concept, definition and terminology KT1402 Customer service principles KT1403 Customer centeredness KT1404 Handover and sign-off procedures and techniques KT1405 Technical documentation KT1406 Training in the use of the system Internal Assessment Criteria and Weight IAC1401 The definition, principles and importance of customer service are understood and described IAC1402 Technical aspects of customer service, including sign-off procedures and techniques and knowledge of the system used, are described and applied (Weight 7%) 10.3 Provider Programme Accreditation Criteria Physical Requirements: The provider must have lesson plans and structured learning material or provide learners with access to structured learning material that addresses all the topics in all the knowledge modules as well as the applied knowledge in the practical skills. QCTO/ MICT SETA requirements Human Resource Requirements: Lecturer/learner ratio of 1:20 (Maximum) Qualification of lecturer (SME): o NQF 5 in industry recognised qualifications with 1 year’s experience in the IT industry Assessors and moderators: accredited by the MICT SETA Legal Requirements: Legal (product) licences to use the software for learning and training OHS compliance certificate Ethical clearance (where necessary) 10.4 Exemptions No exemptions, but the module can be achieved in full through a normal RPL process