10. 251201004-KM-10, 4IR and Future Skills, NQF Level 4, Credits 4
10.1 Purpose of the Knowledge Module
The main focus of the learning in this knowledge module is to build an understanding of the impact of 4IR on
communities, individuals and businesses and important skills for future needs
The learning will enable learners to demonstrate an understanding of:
KM-10-KT01 : 4 IR emerging trends 10%
KM-10-KT02 : Computing Knowledge 7%
KM-10-KT03 : Future skills and competencies (4IR) 10%
KM-10-KT04 : 4 IR trends affecting businesses 10%
KM-10-KT05 : Interpersonal skills 5%
KM-10-KT06 : Intrapersonal skills 5%
KM-10-KT07 : Communication principles and methods 5%
KM-10-KT08 : Written business communication 7%
KM-10-KT09 : Presentation skills 7%
KM-10-KT10 : Teamwork in the workplace 10%
KM-10-KT11 : Committees and meetings 5%
KM-10-KT12 : Job descriptions and profiles 5%
KM-10-KT13 : Customers and stakeholders 7%
KM-10-KT14 : Customer service 7%
10.2 Guidelines for Topics
10.2.1 KM-10-KT01 : 4 IR emerging trends 10%
Topic elements to be covered include:
KT0101 Artificial intelligence
KT0102 Cloud computing
KT0103 Cyber security
KT0104 Data science
KT0105 Internet of things
KT0106 Quality engineering automation
KT0107 Robotic processing automation
KT0108 Software programming
KT0109 Design thinking and innovation
KT0110 e-Waste
Internal Assessment Criteria and Weight
IAC0101 The transformational effect that 4IR is having or may have on business ecosystems is
understood through a comprehensive knowledge of the emerging trends within 4IR
(Weight 10%)

10.2.2 KM-10-KT02 : Computing Knowledge 7%
Topic elements to be covered include:
KT0201 Introduction to programming language
KT0202 Programming basics
KT0203 Basic programming knowledge on HTML, JavaScript (or any scripting language)
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KT0204 Software development, e.g., C#, C++, Java, .NET
KT0205 Databases (SQL or NoSQL)
KT0206 Web development technologies
Internal Assessment Criteria and Weight
IAC0201 A sound knowledge of the basics of programming and software development, including
various development languages, databases and web development, is demonstrated
(Weight 7%)

10.2.3 KM-10-KT03 : Future skills and competencies (4IR) 10%
Topic elements to be covered include:
KT0301 Disruptive thinking (encourage this) (application to their own environment)
KT0302 Continuously searching for ideas
KT0303 Think innovatively (analyse the current market and come up with solutions to the current
problems)
KT0304 Soft skills
KT0305 Programming languages
KT0306 Operating systems
KT0307 Open source
KT0308 Tools for a cloud environment (for configuration and management), tools for debugging,
login and monitoring and tools for image
KT0309 Familiarity with Office tools
KT0310 Leadership and people management skills
Internal Assessment Criteria and Weight
IAC0301 A sound knowledge of programming languages, operating systems, the cloud environment,
Office tools, etc. is demonstrated
IAC0302 The importance of analytical and innovative thinking within a business ecosystem that
encompasses 4IR, is understood
IAC0303 Soft skills as well as leadership and people management skills are understood and applied
(Weight 10%)

10.2.4 KM-10-KT04 : 4 IR trends affecting businesses 10%
Topic elements to be covered include:
KT0401 Afro-centric approach to African problems – taking the best from the existing products
and coming up with own solutions, continental challenges and opportunities
KT0402 Using Google, Amazon and MS forms and tools to reduce development time (e.g.,
embed AI APIs)
KT0403 Business intelligence applications and availability of Big Data (collecting data, converting
data into information and turning information into knowledge, knowledge into intelligence
and intelligence into wisdom)
KT0404 Collecting data on clients
KT0405 Insight into different markets
KT0406 Automated factories
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KT0407 Exposure to the global world
Internal Assessment Criteria and Weight
IAC0401 The various IR trends affecting businesses are described and understood within an Afro
centric context, taking into account the existing continental challenges and opportunities for
development
IAC0402 Business Intelligence and Big Data are applied and utilized as marketing tools
IAC0403 Knowledge of automated factories and insight into the different global markets are
displayed
(Weight 10%)

10.2.5 KM-10-KT05 : Interpersonal skills 5%
Topic elements to be covered include:
KT0501 Concept, definition and terminology
KT0502 Principles
KT0503 Attributes:
Social intelligence
Confidentiality
Conflict handling and resolution
Decision making
Defending vs attacking
Problem solving, troubleshooting
Respect
Roles, responsibilities
Thinking about the end-user
Internal Assessment Criteria and Weight
IAC0501 The following universal soft skills are applied in an IR report: flexibility, communication
skills, teamwork, literacy, emotional maturity, decision making and adaptability
(Weight 5%)

10.2.6 KM-10-KT06 : Intrapersonal skills 5%
Topic elements to be covered include:
KT0601 Concept, definition and terminology
KT0602 Principles
KT0603 Attributes:
Adaptability
Agility
Analytical thinking
Cognitive thinking skills
Emotional maturity
Flexibility
Planning
Problem solving
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Reflection
Research and investigate
Self-management
Strong attention to detail
Time-management
Resilience
Internal Assessment Criteria and Weight
IAC0601 The concept and principles of the intrapersonal skills needed to function effectively within a
business ecosystem and with the demands of 4IR in mind, are understood
IAC0602 The importance of an ability to solve problems through planning, research, investigation,
analytical thinking and strong attention to detail, is described
IAC0603 Effective self-management and time-management are applied
(Weight 5%)

10.2.7 KM-10-KT07 : Communication principles and methods 5%
Topic elements to be covered include:
KT0701 Concept, definition and terminology
KT0702 The different types and forms of communication and communication processes
KT0703 Communication methods
KT0704 Barriers to communication
KT0705 Communication network: Interdepartmental, Supply chain network, etc.
KT0706 Advantages of good communication
KT0707 Consequences of poor/no communication
Internal Assessment Criteria and Weight
IAC0701 The basic principles of communication within a business ecosystem are explained
IAC0702 Types of communication are defined and compared
IAC0703 Various communication methods and techniques are compared for effectiveness in the
workplace
IAC0704 Communication flow in the workplace is evaluated
IAC0705 Reporting structures in the workplace are evaluated
IAC0706 The importance and the role of recording and reporting of data and information are
explained
(Weight 5%)

10.2.8 KM-10-KT08 : Written business communication 7%
Topic elements to be covered include:
KT0801 Business requirement specifications
KT0802 Types
KT0803 Conventions
KT0804 Schedules
KT0805 Reports, reporting protocols and methods
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KT0806 Manuals and guidelines
KT0807 Work instructions/briefs
KT0808 Technical report writing
KT0809 Extracting information from written texts
KT0810 Policies aligned to standard (IEEE 829-2008 standards)
Internal Assessment Criteria and Weight
IAC0801 The purpose of written communication within a business ecosystem is stated
IAC0802 Effective written communication is evaluated
IAC0803 Work instructions are interpreted and applied
IAC0804 The purpose and advantages of communication are described
IAC0805 Definition and purpose of work instructions are described
(Weight 7%)

10.2.9 KM-10-KT09 : Presentation skills 7%
Topic elements to be covered include:
KT0901 Concept, definition and terminology
KT0902 Types: visual, verbal, written
KT0903 Conventions
KT0904 Presenting options and solutions
KT0905 Presenting technical details
KT0906 Visualisation of business intelligence
KT0907 Suitable APIs and storytelling using the right tools to:
present
frame the story
focus on certain aspects
pitch
clear terms
pictorial
Internal Assessment Criteria and Weight
IAC0901 The definition and importance of effective presentation skills are understood
IAC0902 Effective presentation, either visually, verbally or in written form, is applied
IAC0903 The technical aspects of and solutions for effective presenting, are described
IAC0904 Suitable APIs are selected and applied in the form of stories in order to visually present
business intelligence within the business
(Weight 7%)

10.2.10 KM-10-KT10 : Teamwork in the workplace 10%
Topic elements to be covered include:
KT1001 Concept, definition and terminology
KT1002 Principles of teamwork
KT1004 Advantages of teamwork
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KT1004 Team composition and members
KT1005 Roles, responsibilities and functions
KT1006 Team dynamics
KT1007 Common goals and collaboration
KT1008 Nature of multidisciplinary teams and teamwork
KT1009 Setting and achieving targets
KT1010 Collaboration tools (electronic)
Internal Assessment Criteria and Weight
IAC1001 The composition of a team within a business ecosystem is described
IAC1002 The role of a team and its various members is described
IAC1004 The contribution of a team to an organisation is evaluated
IAC1004 The dynamics of a well-functioning team are described
IAC1005 The influence of different team members on team performance is analysed
IAC1006 External factors which will impact on teamwork are defined
IAC1007 Internal factors which will impact on teamwork are defined
(Weight 10%)

10.2.11 KM-10-KT11 : Committees and meetings 5%
Topic elements to be covered include:
KT1101 Procedures
KT1102 Agendas and minutes
KT1103 Roles and responsibilities
KT1104 WSP committees
KT1105 EE committees
KT1106 Safety and health committees
KT1107 Wellness committees
Internal Assessment Criteria and Weight
IAC1101 The roles and functions of the various committees are defined
IAC1102 The purpose and objectives of meetings are defined
IAC1103 Input on correctness of minutes is constructed
(Weight 5%)

10.2.12 KM-10-KT12 : Job descriptions and profiles 5%
Topic elements to be covered include:
KT1201 Purpose
KT1202 Job and person specification
KT1203 Content
KT1204 Alignment to performance standards
Internal Assessment Criteria and Weight
IAC1201 Definition and purpose of a job description are described
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IAC1202 A job description is compiled
IAC1203 A job profile is compiled
(Weight 5%)

10.2.13 KM-10-KT13 : Customers and stakeholders 7%
Topic elements to be covered include:
KT1301 Concept, definition and terminology
KT1302 Types of customers
KT1303 Customer profile
KT1304 Typical customer behaviour: including habits and mannerisms
KT1305 Difficult customers
KT1306 Customer care
KT1307 Stakeholder management and participation
Internal Assessment Criteria and Weight
IAC1301 The importance of knowledge about the various types of customers and stakeholders
operating within a business ecosystem, is understood
IAC1302 Culture, habits and nature of customers and stakeholders are taken into account when
interaction with these parties is necessitated
(Weight 7%)

10.2.14 KM-10-KT14 : Customer service 7%
Topic elements to be covered include:
KT1401 Concept, definition and terminology
KT1402 Customer service principles
KT1403 Customer centeredness
KT1404 Handover and sign-off procedures and techniques
KT1405 Technical documentation
KT1406 Training in the use of the system
Internal Assessment Criteria and Weight
IAC1401 The definition, principles and importance of customer service are understood and
described
IAC1402 Technical aspects of customer service, including sign-off procedures and techniques and
knowledge of the system used, are described and applied
(Weight 7%)

10.3 Provider Programme Accreditation Criteria
Physical Requirements:
The provider must have lesson plans and structured learning material or provide learners with
access to structured learning material that addresses all the topics in all the knowledge modules as
well as the applied knowledge in the practical skills.
QCTO/ MICT SETA requirements
Human Resource Requirements:
Lecturer/learner ratio of 1:20 (Maximum)
Qualification of lecturer (SME):
o NQF 5 in industry recognised qualifications with 1 year’s experience in the IT industry
Assessors and moderators: accredited by the MICT SETA
Legal Requirements:
Legal (product) licences to use the software for learning and training
OHS compliance certificate
Ethical clearance (where necessary)
10.4 Exemptions
No exemptions, but the module can be achieved in full through a normal RPL process